Privacy Policy

Embody Health Osteopathy

Effective Date: 8 June 2025

Introduction

Embody Health Osteopathy website is owned by Embody Health Osteopathy, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Embody Health Osteopathy, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Embody Health Osteopathy website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Embody Health Osteopathy is committed to protecting your privacy and ensuring the confidentiality and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal information, in accordance with Commonwealth and State/Territory law and the Australian Privacy Principles (APPs).

By accessing our website at https://embodyhealthosteo.com.au.and using our services, you agree to the terms outlined in this Privacy Policy.

Privacy at a Glance

Safe, high-quality osteopathic care relies on trust and confidentiality.

Your personal and health information is securely collected, stored, and disclosed only for clinical care or legal obligations.

You have the right to access, amend, or request the transfer of your information.

Clinical records are kept securely and retained as required by law.

Children’s health privacy is respected under relevant legislation.

Personal Information We Collect

When you interact with Embody Health Osteopathy, we may collect the following personal information:

Health and medical information: relevant to your diagnosis and treatment, including case histories, clinical notes, referrals, and reports.

Contact details: name, address, email, phone number, date of birth.

Payment information: for billing and rebate purposes.

Device and website use information: including IP address, browser type, time zone, pages visited, referring sites, and device cookies.

Any other personal information you voluntarily provide through forms, emails, or direct enquiries.

You may choose not to provide certain personal information. However, this may limit your ability to access certain services or website features.

Why We Collect and Use Your Information

We collect and use your personal information to:

Provide safe, high-quality osteopathic care.

Maintain accurate clinical records.

Arrange appointments, assessments, and treatment plans.

Manage billing and health fund rebates.

Communicate with you regarding your care, appointments, and updates.

Monitor website use and improve our services.

Fulfil our legal and professional obligations.

We only collect personal information necessary for these purposes and will seek your consent where required.

Collection, Use and Disclosure of Health Information

Your health information is regarded as strictly confidential and handled in line with legal and ethical requirements. Information is primarily collected directly from you, but we may also receive information from other health providers, such as referrals or imaging reports.

Some of your information may be disclosed to:

Third parties we engage to perform functions on our behalf (e.g. payment processors, IT providers).

Medicare, health insurers, or compensation schemes, for billing and rebate processing.

Legal or regulatory bodies, if required by law, such as subpoenas, court orders, or mandatory reporting obligations.

Other health service providers, with your consent or if necessary for your ongoing care.

Our professional advisors, auditors, insurers, and financiers where required.

We will always inform you when we receive or disclose your health information, unless legally restricted.

Information Security

We take reasonable administrative, technical, and physical precautions to safeguard your personal information from misuse, loss, unauthorised access, or disclosure.

All clinical records are securely stored and protected against unauthorised access, loss, or damage, using encrypted digital platforms such as Cliniko.

Please note that no data transmission over the internet can be guaranteed as completely secure, but we strive to protect your information to the best of our ability.

Accessing and Managing Your Information

You have the right to:

Request access to your personal or health information.

Request corrections to your information if it is inaccurate, incomplete, or outdated.

Request transfer of your records to another practitioner.

To make a request, please contact us in writing. In some circumstances, access may be limited, and we will provide a written explanation if this occurs.

We may charge a reasonable fee (typically around $25) to cover costs for providing access or copies, particularly for larger files.

If we no longer need your information for our purposes or legal obligations, we will securely destroy or de-identify it.

Children’s Privacy

Privacy laws apply to children as well as adults. A child's right to privacy regarding their health information may, in some cases, limit parental or guardian access to that information. These situations will be handled sensitively and in accordance with legal guidelines.

Links to Other Websites

Our website may contain links to external websites not owned or controlled by us. We are not responsible for the content or privacy practices of these third parties and encourage you to review their privacy policies.

Legal Disclosure

We may disclose personal information if required to do so by law, or when we believe in good faith that such disclosure is necessary to:

Protect our rights or safety.

Comply with legal obligations or investigations.

Respond to government or legal requests.

Retention of Clinical Records

We are legally required to retain your health records for a minimum of 7 years after your last appointment (or longer for specific cases such as minors). You will be notified if your records are to be transferred to another practitioner or clinic, or if the clinic is sold or closed.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be effective immediately upon posting to our website. We recommend checking this page regularly for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, how your information is handled, or wish to access or correct your information, please contact:

Embody Health Osteopathy
Email: admin@embodyhealthosteo.com.au

If you are dissatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at 1300 363 992 or visit www.oaic.gov.au.